1. Introduction

Welcome to Ecom Eraz, a professional e-commerce service provider. These Terms and Conditions (“Terms”) govern your access to and use of www.ecomeraz.com (the “Website”) and our services. By accessing or using our Website or services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

2. Definitions

“Client”, “You”, “Brand”, or “Your” refers to the user or entity accessing our services. “Company”, “We”, “Our”, or “Us” refers to Ecom Eraz.

3. Use of the Website

By using our Website, you agree to:

• Use the Website only for lawful purposes
• Not engage in fraudulent, abusive, or harmful activities
• Not use automated tools, bots, or scripts to access or copy content

We reserve the right to restrict or terminate access if any violation is detected.

4. Services Offered

Ecom Eraz provides e-commerce and digital services including but not limited to:

• Seller onboarding for B2B & B2C marketplaces (Amazon, Flipkart, IndiaMART, Alibaba, eBay, Walmart)
• Seller account management
• Product listing, cataloging & optimization
• Website design & brand store creation
• Digital marketing services

5. Payment Terms

• All payments must be made in advance before initiation of any service
• Payments are required as per the agreed invoice or service contract
• No refunds will be issued once a service has been initiated
• Late payments may result in service suspension or additional charges
• Customized agreements will follow the terms outlined in the service contract

6. Client Content & Documents

The Client shall provide all necessary documents, images, and materials (“Content”) required for project execution. The Client confirms that all provided Content is accurate, lawful, and does not infringe upon any third-party rights.

7. Project Deliverables & Process

Project scope, deliverables, timelines, and milestones will be discussed and agreed upon prior to commencement of work. Any changes must be mutually agreed in writing.

8. Client Responsibilities

The Client is responsible for providing complete and accurate information and for timely communication and feedback to ensure smooth project execution.

9. Intellectual Property

All intellectual property rights related to creative content, designs, strategies, and original work produced by Ecom Eraz shall remain the property of Ecom Eraz unless otherwise agreed in writing.

10. Confidentiality

Both parties agree to maintain strict confidentiality of any proprietary or sensitive information disclosed during the project. This obligation shall survive project completion.

11. Termination

Either party may terminate the agreement with prior written notice in the event of a material breach. The Client shall pay for all services rendered up to the termination date.

12. Limitation of Liability

Ecom Eraz shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or from inaccuracies in Client-provided Content.

13. Dispute Resolution

Any disputes shall first be resolved through amicable negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with applicable laws, with each party bearing its own costs.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

15. Modification of Terms

Ecom Eraz reserves the right to modify these Terms at any time. Updated Terms will be published on the Website. Continued use of our services constitutes acceptance of the revised Terms.

16. Contact Information

For any questions or concerns regarding these Terms, please contact us at info@ecomeraz.com.